Provider of this guarantee Under the terms, conditions, and exclusions outlined in this warranty, Samurai Ceramics guarantees that this product will shield the treated paintwork of the vehicle from the following: weather-induced discoloration, fading, oxidization, and gloss loss; damage from water marks, sunscreen, tree sap, fallen leaves, bug splatter and droppings, bird and bat droppings, and rail dust.

When a legitimate warranty claim is filed, Samurai Ceramics will reapply the product to the defective area and clean or repair it, at its discretion. Duration of warranty Limited Lifetime Guarantee This product is covered by a limited lifetime guarantee if the date of the vehicle's first registration was no more than 60 months ago at the time of purchase. Vehicles exceeding this age range are not covered by warranties.

A pre-product application inspection of used cars is conducted by Samurai Ceramic.

Exclusions from warranties the following are excluded from this warranty:

1.      Any damage to the paintwork of the vehicle resulting from a collision, stone chipping, rust, scratches, paint delamination (lifting of the clear coat), vandalism (such as egg damage), abrasions or damage caused by the treated surface coming into contact with acids, dyes, oil-based paints, bleaches, or ammonia-based products;

2.       Swirl marks, wash webbing, and surface scratches as a result of abrasive car washing;

3.       Vehicle panels that have been changed, resprayed, or replaced without the product being reapplied;

4.       Paint flaws resulting from inadequate repairs to the vehicle's panels;

5.       Paintwork flaws caused by the manufacturer or parts covered by the paintwork guarantee of the vehicle;

6.       Any painted attachments (such as side skirts, spoilers, canopies, and ute lids);

7.       Any parts of the vehicle that have been altered after the product has been applied (such as the addition of decals, stickers, or magnetic signage);

8         Any harm done to the paint job as a result of polishing, waxing, or buffing the paint job;

9.       Any harm done to the paint job as a result of cleaning the paint job with bore water or any other non-PH neutral agent;

Conditions and terms:

1.     Within 30 days of the problem developing, a claim under this warranty must be filed in compliance with the guidelines outlined below

2.     The original buyer of this product whose information is specified on the guarantee is the only person to whom this warranty is applicable; it is not  transferable.

3.     The product needs to be reapplied to the vehicle's panels if they are repaired, resprayed, or replaced within 30 days following the original treatment. For any questions regarding reapplication or to schedule a reapplication, please contact the Samurai Ceramics location that is shown on your tax invoice.

The warranty is void, and you will be responsible for the reapplication costs. In the event that:

1.    The vehicle's registration is transferred into a name other than the original buyer named in the warranty

2.     You do not follow the terms and conditions of the guarantee or the maintenance schedule, this warranty will be nullified and you will not be able to file a claim.

Making a Statement - How to Proceed - You must adhere to the steps listed below in order to submit a warranty claim:

1.      Within 30 days of finding a problem, get in touch with Samurai Ceramics location listed on your tax invoice to schedule an inspection.

2.      The assessor needs to see this guarantee and your tax invoice as proof of purchase while the item is being inspected.

3.      After the car has been inspected and if the warranty claim is still legitimate, the outlet will schedule a time that works for both parties at a location of it’s choosing to fix the issue.

4.      The expense of claiming this warranty, including the price of having the car delivered to and picked up from the designated site, is your responsibility.

Note: If the report problem is not related to the product, there will be a call-out cost. Under this guarantee, Samurai Ceramics is not liable for any other damages, such as lost time, usage of the vehicle, rental car expenses, or transportation costs. In addition to the consumer's legal rights and remedies with regard to the items covered by this guarantee, you also receive additional benefits from it.

According to Australian Consumer Law, there are warranties attached to our products that cannot be removed. If there is a significant malfunction, you are entitled to a replacement or refund and payment for any further loss or damage that was reasonably foreseeable.

In the event that the merchandise is not up to par and does not constitute a major failure, you also have the right to have it repaired or replaced.

 

Schedule of maintenance: How to maintain your item

SURFACE DEFENSE

If you must wash your car during the first three days, use only clear water and avoid using car wash or shampoo.

• Use a PH-neutral car wash or shampoo to wash your car as needed. In warmer climates, let the metal on your car cool before washing it. Wash your car in a cool, shaded spot. Water spotting results from the washing agents evaporating too quickly on a heated surface. Before washing, give your car a good hose-down to remove any loose mud, dust, or filth. Pay attention to the directions on the bottle of shampoo or vehicle wash (most brands only call for two capfuls in a 10-letre pail of warm water). Use a clean, high-quality sponge. Wash each panel separately, and then thoroughly rinse with clean water. Regularly rinse the sponge with clean water to avoid the sponge being clogged with dirt and contaminants, which can cause scratches and swirl marks on the paint surface. Use a high-quality chamois to dry your car for the greatest outcomes.

• Avoid using any abrasive waxes, polishes, or cleaning agents on your car as they may contain solvents, degreasers, or wax. The coating's lifespan could be shortened by using these materials.

• Eliminate environmental pollutants as quickly as you can to counteract their corrosive effects, such as tree sap, insect spatter, and bird droppings. After directly applying the PH-neutral car wash or shampoo (do not dilute), let the contamination soften, and then follow the aforementioned washing recommendations. To remove such pollutants, never use anything abrasive, such as brushes, scorers, or fingernails.

• Avoid using an automatic car wash that employs brushes or other abrasive cleaning methods on your automobile as this might cause swirl and scratches.

• The product needs to be reapplied to your vehicle's panels if they are repaired, repainted, or otherwise altered. For any questions regarding reapplication or to schedule reapplication, please contact the Samurai Ceramics location that is shown on your tax invoice.